Recipt printer not printing

We switched a license from multi store to stand alone.  I uninstalled and reinstalled but now the receipt printer will not print a receipt.  I can print a test page from inside POS and also from windows.  Preview will not work also 

Answer

Hello there, mike,

The possible reason you’re unable to print the receipt is that the receipt printer driver is not installed.

Let me walk you through on how to install your receipt printer driver.

Here’s how:

  1. Download the Star TSP100 driver, this works with Windows 10, 8.1/8, 7, and Vista for both 32-bit and 62-bit types.
  2. If prompted, save the file to your desktop.
  3. Double click the file tsp100_v10_lite.zip to open the Install Shield wizard.
  4. Follow the installation process:
    1. Click Next, select Typical Installation, and then click Next again.
    2. Click Finish.
  5. Ensure that your printer is turned on and has paper loaded.
  6. Plug the printer's USB cable into an available port on your computer. Windows installs the printer.
  7. The installation process is done when you see this message "Your device is ready to use".
  8. Open Point of Sale and go to File then Hardware Setup Wizard to setup your printer.

For reference please check this article: Install compatible hardware drivers for Point of Sale.

Please let me know how it works so I can extend my help. Wishing you all the best in business and in health. Have a great day!

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IntuitGlenn , Community Support Specialist
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