I need to know the Overdue Expenses and Receive payments options in Detail

Why do the amounts owed reduce from the Overdue section after sending Reminders or Emails?

Answer

Hello there, mark,

Sending a reminder to your customers will not reduce the amounts due in the overdue section. This will only change the status to Overdue (Reminded). I've attached screenshot below for your reference.

You can remove the transaction in the Overdue section once you'll change it's due date.  

You can also pull up the A/P Aging Detail Report and the A/R Aging Detail report to check the overdue expenses and payments you'll received in detail. Here's how:

  1. Go to Reports.
  2. Enter A/P Aging Detail Report or A/R Aging Detail report in the Search box.
  3. Select the Customize button at the top if you want to tailored the report based on your liking.
  4. Click Run report to update.

Please don't hesitate to leave a comment if you're referring to something else. I'm just around if you need help.

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IntuitRea , Community Support Specialist
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