Can not log into account through Quickbooks. Login info is correct and works on Dell’s website. Quickbooks say login info isn’t correct. Know how to fix?

I have checked with and all login info is correct. Even tried changing password to try again with Quickbooks.  Every time I try to add the account, Quickbooks says my login info is not correct.  I’ve had this account connected in the past, but now it refuses to connect. 


Thanks for visiting us here in the Intuit Community, ccsholisticgifts,

Just to verify, are you trying to connect your Dell Financial Services bank account in which you’ve encountered an Error 103? If yes, Error 103 typically means the sign-in credentials you entered in the system are not being accepted by your bank’s website.

To help us resolve the problem, we can perform some basic troubleshooting steps to resolve the issue like using an incognito/private browser.

Just follow the keyboard shortcuts below to open a private browser:

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P
  • Safari: press Command + Shift +N

Once able to open a private browser, kindly follow these steps:

  1. Log in to your bank’s website and confirm that you have the correct login credentials.
  2. Login to QuickBooks Self-Employed account through a web browser using this link
  3. Go to Banks Accounts page.
  4. Click the Reconnect button and make sure to physically type the username and password.
  5. Click Update Sign-in Info.

However, if the error still persists, I suggest you contacting our QuickBooks Self-Employed support for them to check your account.

Here’s an article with more information about Error 103 for QuickBooks Self-Employed.

However, if you mean something else, please let me know. I’m always here to help. Have a great day!

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