QB does not process our direct deposit and payroll stub amounts end up in check register as 0, what causes this? How do we correct it?


Greetings, nfelix.

I'm here to provide some information about the direct deposit paychecks show zero in the QuickBooks register. 

Intuit's payroll system posts a QuickBooks Liability Check on your bank register for the total amount of Direct Deposit payroll plus processing fees. This liability check will reduce the balance in your QuickBooks bank register for the total amount of all direct deposit paychecks and their associated processing fees. 

Please know that the net value of each direct deposit is already included in the liability check. This means that they will display in your bank register with a zero amount.

To learn more about direct deposit, you can check out this article: Direct deposits show as zero in register.

If you want to verify the status of your direct deposit payroll, I suggest reaching out our Payroll Support Team. 

Here's how:

  1. Go to https://payroll.intuit.com/support/contact/.
  2. Choose Basic, Standard & Enhanced.
  3. Select Payroll.
  4. Click on View Contact Info.

One of our payroll specialists will be able to pull up your account and provide further information about the direct deposit's status.

Please let me know if you have further questions and I'm here to answer them. Have a wonderful day.

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IntuitJane , Community Support Specialist
Employee SuperUser

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