How can I remove myself from one of the users and change master admin to someone else?

Answer

1 person found this helpful

Hi there, smartin.

You can transfer your master admin role to a company admin of the same QuickBooks Online account. And I’d be glad to help you with this.

If the user you want to make the Master Administrator isn't already a Company Administrator, see add them as a Company Administrator first.

Here’s how you can transfer Master Admin role to an existing Company Administrator:

  1. Click on the Gear icon.
  2. Select Manage Users.
  3. Select the Company Admin you wish to transfer the role to 
  4. Click on the arrow-down icon from the action column and choose Make master admin
  5. Select Make master admin again to confirm.
  6. There will be an email that will be sent to the user that you invited to be the new master admin of the account. Please let him/her accept the invitation from the email.

After accepting the master admin role, you can ask the new master admin delete you as a user of the account. Here’s how:

  1. Choose the Gear icon and select Manage Users.
  2. Highlight the name of the user you wish to delete.
  3. On the bottom right of that field, click Delete.
  4. You will now get this message: Are you sure you want to delete?
  5. Click Yes to confirm.

Please let me know if you require additional information regarding this matter. I’m just around to help you more.

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