why is the Millage logged between feb and May 2018 not shown when i log in online? The miles were logged on my phone manually using the app.

Journeys were logged using my phone and added manually. When I have logged in online there are months worth of journeys missing, the dates are there but the journeys details are not in, therefore the miles have not been added to the sum total. 

Answer

Thanks for reaching out to us, s-livesey,

Let me get the help you need to ensure that your Mileage Trips posted into your account.

To further isolate the issue, upon accessing your QuickBooks Self-Employed account via a web browser, make sure that you are using the same login credentials when you sign up for the service.

Once verified, kindly check the tracked trips into your account.

  1. Click Miles on the left navigation menu.
  2. Compare the track trips using your mobile app and through your computer.

However, if there were still trips not showing when accessing the account via a web browser, I suggest contacting our QuickBooks Self-Employed Support team. They have the additional tools to further check your account and determined what caused the issue.

If there’s anything else I can do for you concerning QuickBooks Self-Employed, please feel free to visit us again. Have a great day!

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