Why can you no longer click on the customers

When you start typing in a customer they come up but you cant click on them

Answer

Hi Margaret,

Thanks for reaching out. I'll do what I can to help you get things back in working order so you can click on your customers. I agree with N. Addison, this sounds like a glitch. Clearing cache in your browser, as they've suggested, is a great way to make sure both your browser and QuickBooks are functioning as they should. Check out this article to learn how to clear your cache: https://community.intuit.com/articles/1771580. Trying another browser is also a good way to see if it's a browser issue.

If you're using the QuickBooks Online desktop app for Windows or Mac, you can Reset App Data through the Help menu instead. This won't affect the information you've put into QuickBooks. Also, if you only use the app, try it in browser instead.

If you've tried all that and it's still giving you trouble, please give a call to our phone support team. One of our agents can dig deeper into this issue with you to find out what's happening. The number to call is 1-833-317-2226 and the team is available from Monday to Friday between 9 a.m. and 8 p.m. EST.

I hope that helps! Give me a shout if you need anything else.

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IntuitLauraB , Community Support Specialist
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