If i lost connection with my bank account, and have reconnected 2x and it still won't update, how do I regain connection?

Answer

Thanks for reaching out to us, tracy0728,

I’m here to ensure that you would be able to reconnect your bank account in QuickBooks Online.

Let’s first make sure you can log in to your bank’s website. To get your bank’s URL, follow these steps:

  1. Click Banking from the left menu.
  2. Click Add account.
  3. Search the name of your financial institution.
  4. Click the link for the bank's website.

Once you’ve successfully accessed your bank account, kindly confirm if you were able to see the account summary, account history, and account details without any errors.

However, if you’ve encountered an error upon reconnecting, here’s an article you can follow with guidelines that will help you fix online banking error in QuickBooks Online:

If you’re still unable to reconnect your bank account, I suggest contacting our Customer Care Support for them to check your account. They'll be able to pull up your account in a secure environment.

Please feel free to reach back out if you need further assistance reconnecting your bank account, I’d be glad to assist.

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