Looking for the Amazon sync-up. Once I click on the gear, there is no “lab” option to choose.


Great day to you, austinvoodoo,

We have received no reports from other users not having the Lab option in the Gear icon.

Just to verify, are you accessing your account via the mobile app? If yes, kindly try to access your account via the web.

Here’s how to access your account through a web browser:

  1. Use this link https://selfemployed.intuit.com/login.
  2. Make sure to log in using your QuickBooks Self-Employed login credentials when you sign up for the service.

Once logged in, kindly click the Gear icon at the top and check if the Lab button is now available. However, if still, you're unable to see the Lab button, it would be best to contact our QuickBooks Self-Employed Support team. They'll be able to pull up your account in a secure environment and determine what caused the issue.

Please don’t hesitate to reach back out if you need further assistance syncing your Amazon account into your QuickBooks Self-Employed. I’d be happy to help.

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