When I recently upgarded to the new Quick Books Pro I cannot get my check to print from tray 2 on my HP OfficeJet 8600


Hi visions1,

It's possible that QuickBooks is unable to recognize the printer driver. You can uninstall and reinstall the software.

Here's how:

  1. Unplug the printer and uninstall it.
  2. Click Start, then choose Settings.
  3. Select Printers.
  4. Highlight the printer, right click and click Remove.
To re-install the printer driver, you can go to this link to download the driver: HP Customer Support Software and Driver Downloads. Next, save the file in the folder. Then, locate the folder and click to install. After it has been installed, make sure to select the correct printer under the printer settings.

Here's how: 
  1. Click the File menu on the upper part.
  2. Choose Printer Setup.
  3. Go to the Settings tab, click the drop-down arrow under Printer name and select Office Jet 8600.
  4. Click OK.
If you're still unable to print, you can check this article for more troubleshooting steps: Resolve Problems Printing, Emailing or Saving as PDF out of QuickBooks Desktop.

You can leave a comment if there's anything else you need. I'm always here to help you.
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IntuitMariaS , Community Support Specialist
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