Why does Quickbooks for mac 2019 crash & will not open? I have tried both the downloaded version and the CD install. I cannot open a sample file or any file. What to do?

I am using a mac with High Sierra 10.13.4 and I have downloaded the trial version, the full version and tried to install from the official CD. No matter which program I try, I cannot get the program to open any file including the sample files, creating a new company, or opening a file from QB 2015. As soon as I click on a company file to open, it immediately crashes and crash catcher comes up.  I called Intuit help twice yesterday and followed the recommended procedures without success. What do I need to do to get it to work? Thank you. 

Answer

Drag the QuickBooks Mac 2019 application to your Applications folder.  Launch it from there holding down the option key - this prevents it from opening a company file.  Then run QuickBooks->Check for Updates. Apply any updates that are available.

After updating try opening the Sample file.  This should work - obviously.  If it doesn't then its likely something particular about your machine/software.  Try rebooting your machine and hold down the shift key when it reboots.  This prevents third party extensions from loading.  Then try the Sample Product again. If it works the problem is a conflict with some third party extension.  If it doesn't - well let us know here and we'll try to figure it out.

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IntuitBrooks , qbmacforum1@intuit.com
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