Why does Quickbooks for mac 2019 crash & will not open? I have tried both the downloaded version and the CD install. I cannot open a sample file or any file. What to do?
I am using a mac with High Sierra 10.13.4 and I have downloaded the trial version, the full version and tried to install from the official CD. No matter which program I try, I cannot get the program to open any file including the sample files, creating a new company, or opening a file from QB 2015. As soon as I click on a company file to open, it immediately crashes and crash catcher comes up. I called Intuit help twice yesterday and followed the recommended procedures without success. What do I need to do to get it to work? Thank you.