is credit refund also charge fee?

We have customer make deposit with credit card, after we can't give him the product at this time, so we do refund, I saw they charge 2 time for INTUIT PYMT SOLN TR N FEE. Doesn't make sense. Please help to check. Maybe later we have more refund, so we do not use this system any more, for the business it really no good for us.


Greetings, enjoytradecorp.

I'm here to share some information about the transaction fee and make sure to direct you to the right support.

The same processing fees as the original transaction will incur if you process a credit card refund to a customer's card after the batch closes. Batches close at 3:00 pm PST. However, voiding or cancelling transactions (those that occur before the batch closes) will not incur the same processing fees as the original transaction.

Take a look at these articles for your reference:

Since your concern requires us to pull up an account, I'd suggest reaching out to our Merchant Services Support Team. You can reach them through this link:

From there, one of our agents will be able to securely pull up your account and provide further information about the fee. 

Let me know if you have further questions and I'm always here to answer. Have a wonderful day.

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