Problems receiving payments in QBO - Transactions can have only one foreign currency at a time.

I am trying to receive payments from invoices in my home currency and I keep getting this error:  Transactions can have only one foreign currency at a time.  Please can anyone help?   screen shot sequence is attached.

receiving_payment.docx

Answer

Thank you, Sarah.

Could you please check the currency code of Swiss Bank Checking that shows in the Deposit to field of the third screenshot? Is it CHF like in invoice no. 1030? You can click on the down arrow beside it to see the code.

If it’s CHF, you shouldn’t get that error. Please send an email to our International Support team to investigate it.

  1. Follow this link: https://help.quickbooks.intuit.com/en/contact.
  2. If you're prompted to choose a product, choose QuickBooks Online.
  3. Select Managing Your Money and Invoicing & Sales Receipts.
  4. Scroll down and click the Send Email button.

If it’s not CHF, it’s normal that you get that error since it’s a different currency. Both Account Receivable (the invoice) and Bank account have to be on the same currency to deposit the payment.

Please get back to me if you have additional questions.

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IntuitJess , Community Support Specialist
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