Today when I picked up my computer, they said the data is on the computer but they cannot get QB to open it. Feeling very frustrated, any thoughts on recovery of it?

I took my computer in to have it refreshed. They replaced the hard drive. Now my QuickBooks data is only there up to 2013. All data between 2014-2018 is missing. They have been on chat line with you yesterday. Today when I picked up my computer, they said the data is on the computer but they cannot get  Quick Books to open it. Feeling very frustrated, any thoughts on recovery of it?

My version is 2010, I now have windows 10-would that be an issue?

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