Why do the shaded lines on packing slips no longer go all the way across the form in QB Enterprise 19?


Hi there, jim.

Thanks for posting your concern. I can help you check why the shaded lines don't print on the packing slips using QuickBooks Desktop Enterprise 2019.

There are currently no reported issues with QuickBooks Desktop ES 2019 forms for printing packing slips. However, I have some fixes that should work for you.

Just like other template that you use for creating sales orders or invoices, QuickBooks provides you some default templates for packing slips and pick lists as well. You can customize these forms just like you can customize any other form in QuickBooks.

Here's how to edit or create a new template:

  1. Go to Lists menu.
  2. Select Templates.
  3. Right-click on the type of packing slip you want to edit or create, or click the drop-down arrow for Templates and select Edit Template or New.
  4. Choose the type of template you are creating a packing slip.
  5. Click OK.
  6. In the Basic Customization window, click the Layout Designer tab.
  7. Make the necessary edit to show the shaded lines on the packing slips.
  8. Click OK to save.
  9. Click OK to create the new template.

So, at the time you need to create one, you simply go to the sales order or invoice screen, click the template drop down and choose the one you want to use. Once you've created the packing slip, you then revert the template back to the normal invoice or sales order template and print or e-mail that as needed.

The following article contains additional insight into this: https://community.intuit.com/articles/1767514.

If the above steps don't work, repair QuickBooks to fix program-related issues. To do that, just follow the detailed process in this article: https://community.intuit.com/articles/1436997.

That should help you with correcting your packing slips in QuickBooks Desktop ES 2019. Let me know how this goes after following the steps above. I'm always here to assist with any concern you have about QuickBooks Desktop. Have a nice day!

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IntuitMariaAlma , Community Support Specialist
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