QuickBooks Performance Issues

The issue is that it is loading slow, the start-up time is 10 seconds to the log in screen and 20 seconds from the login to the book on premise. Off premise is triple to quadruple the loading times consistently. We have 3 desktop QuickBooks clients and 1 server hosting the books from a mapped drive. 

The server only has QuickBooks Database Server Manager 2019 installed. The server specs are as follows; It is a VM installation of 2012 R2 Datacenter x64-based, 8GB RAM allocated, QEMU Virtual CPU version 2.3.0 with 2000 Mhz at 2 cores and 2 physical processors, and the drive is hidden but mapped for the users running the QuickBooks desktop clients. Our QuickBooks desktop clients versions are 2019 as well. 

I must note that for some reason the workbooks have been stuck in Single-User mode as well. One of the users changed the book to Single-User mode in order to make some changes and has not been able to change it back.

Is there compatibility issues when hosting the workbooks from a server or an ideal set up that does not involve hosting the books from a users desktop?

Answer

Thanks for reaching out to the Community, Andrew Vallier.

I can share some insights about the compatibility requirements for QuickBooks 2019 users.

In order to provide greater security and stability, all connections used by QuickBooks Desktop to access Intuit services will need to meet certain system requirements. 

To prevent any issues, make sure you're using the updated QuickBooks version, Operating System, Internet Explorer, and .Net Framework. To get the in-depth information, you can refer to this article: System requirements for QuickBooks 2019 and Enterprise Solutions 19.0.

After verifying, you can check this article for the recommendations to resolve performance issues: Manage your data file.

Let me know how it goes or if you need further assistance. I'd like to make sure you're using QuickBooks with 

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IntuitHoneyLynn , Community Support Specialist
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