Tried multiple times to post comments to my recent question, but they don't stay.

Keep trying to add comments to my recent post here:

https://community.intuit.com/questions/1781396-i-am-recently-unable-to-use-qbo-file-to-import-my-cre...

They appear to add correctly, but then I go back to the question and my comments are gone!

Answer

Hello there, hdriderchgo

Thank you for reaching out to me again here in the Community.

It’s possible the comments are stored in your browser’s cache. With that, it keeps the browser loading which makes the comments gone.

To fix this, let's perform a couple of basic troubleshooting steps to help you see your comments to your recent question.

You’ll need to use an incognito/private browser since it doesn’t store data in the cache and makes it a good place to help isolate the issue. Please follow the keyboard shortcuts below to open a private browser.

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P
  • Safari: press Command + Shift +N

If you got it to work, let’s try clearing temporary internet files and cache in your regular browser.

Once done, please restart your browser and go back to the original link, https://community.intuit.com/questions/1781396, if it works.

Please let me know if you’re able to see your comments to your recent post. I'm here anytime if you need further assistance. I'll gladly help, hdriderchgo.

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IntuitRaymondJay , Community Support Specialist
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