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bsheehan1066
Level 2

quickbooks payments

I put a credit card payment in and it simply disappears. Can't see it in sent payments or decremented from the account balance. VERY frustrating. Not sure if the payment went through or not...I think I have to go back to checks- this thing is useless. 

Solved
Best answer November 26, 2018

Best Answers
Regina_Lend_A_Hand_Accounting
Level 9

quickbooks payments

If it is not in the audit log it did not process. The audit log is my go-to for confirming transactions were processed in QBO. 

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4 Comments 4
Regina_Lend_A_Hand_Accounting
Level 9

quickbooks payments

Did you look in the audit log? Go to Gear Icon / Tools / Audit Log

bsheehan1066
Level 2

quickbooks payments

It's not there. The payment I did just before this one is there, but not this one. Could it be real if it's not in the audit log? Am I safe reestablishing it? 

 

[Thanks for the help...really appreciated.]

Regina_Lend_A_Hand_Accounting
Level 9

quickbooks payments

If it is not in the audit log it did not process. The audit log is my go-to for confirming transactions were processed in QBO. 

bsheehan1066
Level 2

quickbooks payments

Thank you for the help!

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