I am recently unable to use .qbo file to import my credit card transactions from Chase.

I've done this for years, but not since Chase changed their web site.  I download the .qbo file, but when I open it, it finds no transactions to match.  Almost like its empty. The same process works fine for checking account transactions, just like it always has.  I experienced a similar problem under the old site when I first started.  In this case, there is some type of master credit card account, and multiple employees can have their own cards under that main account  (We however have only one card).  Under the old system, if you select the master account (or vice versa, I don't remember), it would work.  If you selected the individual card, the file would appear empty.  I think this may be what is happening.  But unlike the old site, I cannot find a place to select the individual vs. the master account.    Or maybe there is another problem.

Answer

Hello there, hdriderchgo

I appreciate you’re providing detailed information about your bank feeds concern.

Currently, there is an ongoing investigation about being unable to import the credit card transactions from Chase into QuickBooks Desktop for Mac.

Since you’ve already set up the new online banking connection with Chase, I’d recommend reaching out our QuickBooks Desktop for Mac Support Team. They have the necessary tools to securely access your account and help you fix the new connection to import the Chase transactions into QuickBooks using .qbo file.

Here’s how to contact our Support Team:         

  1. Go to https://help.quickbooks.intuit.com/en_US/contact.
  2. Select your QuickBooks Desktop product.
  3. Choose your QuickBooks Desktop version.
  4. Select a category under “What can we help you with?”.
  5. Click the Get Phone Number button. 

Reach out to me how the call goes, hdriderchgo. If you need further assistance while working in QuickBooks Desktop for Mac, I’m glad to help. Have a positive day!

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IntuitRaymondJay , Community Support Specialist
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