we would like to terminate our membership here

we would like to terminate our membership and stop paying.


Hello Michelle,

It feels sad when you cancel your account. Nevertheless, I want to make sure you get the information you need.

Before we start, please check the article about cancellation. Then go to these sections: What you need to know before you cancel and What happens to your data once you cancel. After that, you can scroll down to see the steps for cancellation or you can follow the customised steps below.

  1. Sign in to QuickBooks Online.
  2. Go to the Gear icon and choose Accounts and Settings.
  3. Click on Billing & Subscription.
  4. In the QuickBooks section, select Cancel.
  5. Select Continue to Cancel, then Continue to Cancel again.
  6. Answer the survey question, and click on Confirm Cancel.
  7. You will get an email confirming your cancellation.

It was great having you as part of the QuickBooks family. If you’d like to re-subscribe, you can always get in touch with our email support.

If you have additional questions, feel free to add a comment below.

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IntuitJess , Community Support Specialist
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