we would like to terminate our membership here

we would like to terminate our membership and stop paying.

Answer

Hello Michelle,

It feels sad when you cancel your account. Nevertheless, I want to make sure you get the information you need.

Before we start, please check the article about cancellation. Then go to these sections: What you need to know before you cancel and What happens to your data once you cancel. After that, you can scroll down to see the steps for cancellation or you can follow the customised steps below.

  1. Sign in to QuickBooks Online.
  2. Go to the Gear icon and choose Accounts and Settings.
  3. Click on Billing & Subscription.
  4. In the QuickBooks section, select Cancel.
  5. Select Continue to Cancel, then Continue to Cancel again.
  6. Answer the survey question, and click on Confirm Cancel.
  7. You will get an email confirming your cancellation.

It was great having you as part of the QuickBooks family. If you’d like to re-subscribe, you can always get in touch with our email support.

If you have additional questions, feel free to add a comment below.

Was this answer helpful? Yes No
Original
IntuitJess , Community Support Specialist
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.