UNABLE TO PUT IN THE LICENSE & PRODUCT NUMBER

Answer

Hi there, leslie.

I can help you enter the license and product number on your QuickBooks so you can back to your business right away.

We'll need to delete the entitlement file to resolve this issue and once done, you'll need to re-enter your license and product information in QuickBooks.

To delete the EntitlementDataStore.ecml file, you'll need to Close your QuickBooks Desktop and ensure that all QuickBooks processes are no longer running.

Here's how:

  1. From the keyboard, press Ctrl+Shit+Esc. This opens the Task Manager.
  2. Select the Process tab.
  3. Sort the processes alphabetically by selecting the Process Name header.
  4. Search for all instances of QBW32.EXE and select End Task.

Right after, open the entitlement data folder for your operating system and version of QuickBooks, here's how:

  1. On your keyboard, process Windows+R to open the Run window.
  2. Enter C:\ProgramData\Intuit\Entitlement Client\v8 (or v6) and press Enter. (The folder location is the same for all QuickBooks Desktop and QuickBooks Desktop Enterprise versions.)
  3. Right-click the EntitlementDataStore.ecml file and select Delete.
  4. Select Yes to confirm you want to delete the file.
  5. Open your company file and follow the instructions to register the application.

For additional reference, you can check this article: Delete damaged EntitlementDataStore.ecml file to resolve license and registration issues.

If you need further assistance with the steps, I suggest calling our QuickBooks Desktop Technical Support Team. They have additional tools to pull up your account and do a screen share.

Here's how you can contact our support:

  1. Click this link: https://community.intuit.com/articles/1501563-contact-quickbooks-desktop-suppo
  2. Select US version of QuickBooks Desktop, and click Contact Us.
  3. Type Technical Support on the search bar.
  4. And click Get the Phone number below.
This will get you on the right track. Don't hesitate to leave a comment if you have other concerns about entering License and Product number in QuickBooks. Have a good one.

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IntuitJany , Community Support Specialist
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