Fixed Asset Manager unable to connect to Quickbooks--The data is shown on the screen but followed up by the inability to Connect to QuickBooks and then it closes--?

The FAM loads. . then is unable to connect to QuickBooks (The Integrated Programs in the setup has been enabled for FAM) and then it closes.  After it closes, I am unable to close QuickBooks because FAM is still running.  I have to break out of the program through task manager to close QuickBooks.

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Answer

Hello, christensencpa.

Thank you for bringing your concern about Fixed Asset Manager error to our attention. I can help you fix the error you've encountered.

This error means that the Fixed Asset Manager (FAM) doesn't have the permission to access the QuickBooks file. The QuickBooks administrator can give FAM permission through the Integrated Application Preferences. 

This happens when you set to deny access to FAM or UAC (User Account Control) is turned off.

There are two possible solutions to resolve this.

Solution 1: Here's how to check the preferences for Integrated Applications:

  1. Log in as the QuickBooks Administrator.
  2. Go to Edit menu, select Preferences, then select Integrated Applications.
  3. Select the Company Preferences tab, then uncheck Don't allow any applications to access this company file.
  4. In the Applications that have previously requested access table, select Allow Access for QuickBooks Fixed Asset Manager.
  5. Select OK to close the Preferences window.

Solution 2:  Turn on  UAC (User Account Control).

The use of UAC is to protect the computer and reduce the exposure and attack surface of the OS by basically starting with all users running in standard mode.

Here's how to change the UAC settings:

  1. Press Windows+R to open the Run window on your keyboard.
  2. Go to your Control Panel.
  3. Click User Accounts and select User Accounts (Classic View).
  4. Select Change user account control settings.
  5. Move the slider.
  • Set to Never Notify and select OK to turn UAC OFF
  • Set to Always Notify and select OK to turn UAC ON

Restart your computer after turning on UAC.

Here’s resolve errors or unexpected results in Fixed Asset Manager (FAM) article for more information.

This information should help you get past the error. Let me know if you need further help in resolving this error. I'm always here to assist. Have a good day. 

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IntuitMaryJoy , Community Support Specialist
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