MyCase trust account payments when synced to QBO shows as payment in the QBO Trust account register as a payment, should it show as a deposit?


Hi there, srpcowart

I’ll share some information about the bank transactions that show as payment in the QBO Trust account register.

Your bank controls what and how bank transactions are downloaded into QBO. It will show possible matches from existing entries like payments from customers and purchases to vendors. 

QBO looks at the following for specific types of transactions. For bank deposits and credits:

  • Payments received against invoices (as on the Receive Payment page, not the invoices themselves)
  • Sales receipts
  • Deposits or payments you entered in the bank or credit card register
  • Deposits you entered from the Bank Deposit page
  • Journal entries and other positive or credit transactions you created in QBO
  • Open invoices and partially-paid invoices

For checks, expenses, and debits:

  • Payments you entered for a vendor on the Pay Bills page (not the bill itself)
  • Expenses you entered on the Vendor Expense or Check page
  • Expenses or debits you entered directly into the bank or credit card register
  • Journal entries and other negative or debit transactions you created in QBO

To view or accept the match with the existing transactions in QBO, here’s how:

  1. Go to Banking From the left menu.
  2. Select Banking sub-tab.
  3. In the In Review tab, select the transaction row.
  4. Under the Category or Match drop-down arrow, edit or change a category from the Account list.
  5. Click the Find Match radio button.
  6. Re-categorize or match your transaction.
  7. Click Save. The transaction moves from the In Review to the In QuickBooks tab.

For your additional guidance, you can check out these two articles below:

That will do it, srpcowart. Feel free to comment below if you have further concerns while working in QBO. I’ll be around to help you out.

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IntuitRaymondJay , Community Support Specialist
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