I get the message "Error initializing QBPOS application log. If this happens every time you launch the program, contact technical support." How do I get help?


Let's get this sorted out, missiongallery.

I can help you get past the error you're encountering when launching your QuickBooks Point of Sale.

The message "Error initializing QBPOS application log. If this happens every time you launch the program, contact technical support." may be caused by an incompatibility of two software or a windows system files that are corrupted or damaged.

To fix this error, please check out the troubleshooting steps for different windows below.

Edit the contents of the QBPOS Shell folder:

  1. Press Ctrl+Alt+Del on your keyboard.
  2. Select Task Manager.
  3. Go to the Processes tab and highlight QBPOS Shell.
  4. Select End Task.
  5. Go to the Windows Start menu and choose File Explorer or Open Windows Explorer (for Windows 7).
  6. Click the View tab and mark the Hidden items checkbox. For Windows 7: Select Organize and choose Folder and Search Options.
  7. Select This PC or Computer (for Windows 7) and go to C:\Users\{User logged on}\AppData\Local\Intuit\QBPOSShell.exe...\{last modified folder}.
  8. Right-click the user.config file and choose Rename.
  9. Rename it to user.configold.
  10. Close the window, then open QuickBooks Point of Sale for Desktop.

If the issue persists, you can try another solution which is to create a new Windows admin. For the detailed steps, look into this article: https://community.intuit.com/articles/1768608.

In case you'd still want to speak with one of our QuickBooks Point of Sale experts, you can reach them by:

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. If asked, choose your QuickBooks product.
  3. Select your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

You should be able to launch your QuickBooks Point of Sale with this information. Let me know how things go after following the steps above. If there's anything else you need from me, feel free to comment below. I'm always here to help. Have a nice day!

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IntuitMariaAlma , Community Support Specialist
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