Are other ppl having trouble syncing their American Express account?

Answer

Thanks for reaching out, lisa,

We have received reports from other users getting the same challenges in syncing their American Express bank account.

We have already submitted a ticket about this issue in which our banking team is currently working on a resolution. At this point, we can perform manual refresh into your bank account to help us resolve the problem.

Here’s what you’ll need to do:

  1. Click the Gear icon on the upper right hand.
  2. Click Bank accounts.
  3. Click Refresh all.

However, if you’re still not able to sync your American Express bank account, I invite you contacting our  QuickBooks Self-Employed support for them to add you to our notification list.  We'll email you once more information becomes available.

Stay in touch with me if you have further questions about syncing American Express bank account into your QuickBooks Self-Employed account, I’d be happy to answer it for you.

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