Why is the mileage not always tracking my miles? How can I improve that?

Answer

Getting your mileage tracker back up and running is my priority, lilith.erlenbusc.

The last thing I want is for you to be paying for a subscription you’re not using. I’d like to some information on how to get your mobile app working as it was before.

To start with, there are several possible reasons your mileage tracking stops from working. Two of which is your mobile phone’s settings and the version of the mobile app. The latest version for QuickBooks Self-Employed Mileage Tracker and Taxes is 4.40.

In the meantime, let’s download the latest version of the mobile. Here’s how:

  1. Go to your iPhone’s home screen.
  2. Tap on the App Store icon.
  3. Tap the Update icon in the bottom right corner of the screen.
  4. Locate the QuickBooks Self-Employed mobile app.
  5. Tap the Update button at the top of the screen.
  6. Enter your password and wait for your apps to update. Some apps may have an alert you’ll need to respond to before the update will install, so wait a few seconds in case one comes up so you can acknowledge it.
  7. Turn on and turn off your device to ensure all app components are updated. 
  8. Try opening the mobile app again.

On the other hand, with the release of iOS 12, you can have your iOS device update automatically  to ensure that all of your downloaded apps are in sync with it.

For a more detailed instruction, you may check out this article: Fix Mobile App for your iPhone.

If mileage tracking is still not working, I’d suggest contacting our Customer Care Team. A specialist will be able to further check on the root cause of your concern via remote access.

Don't hesitate to drop a comment below if you have follow-up questions on how to improve your mileage tracker's performance. I’m always here to help.

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IntuitJuViel , Community Support Specialist
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