My card reader will not stay connected. It is unable to be found after every transaction. I have to forget the device and reconnect in order to use it.

Answer

Hello there, scdavis.sp.

Thanks for letting me know which troubleshooting steps you've tried to fix your card reader connection. Let's sort this out so you can get back to business.

The connection issue might be caused by an outdated QuickBooks GoPayment and QuickBooks Online mobile app. To resolve it, you can follow some troubleshooting steps below:

  • You may try updating QuickBooks GoPayment and QuickBooks Online mobile app. To do that, launch your App store and select Updates for Apple devices or launch your Play store and select My apps and games for Android devices.
  • Download and install OS updates. Please check out the support website of your device's manufacturer for detailed steps on how to install updates.
  • Try using the GoPayment card reader on other devices if you'd still encounter the same issue. To connect the mobile card reader:
  1. Press and hold the button on the side until the green light is visible.
  2. Select Settings at the upper left menu of your app.
  3. Choose Card Readers and tap Type.
  4. Select Bluetooth reader and tap back arrow.
  5. Select Add a new reader.

For more information, look into this article: https://quickbooks.intuit.com/community/Payments/Set-up-bluetooth-card-reader-for-GoPayment-or-Quick....

This information should help you fix the card reader connection. Let me know if you're able to do so once you've tried the steps. I'll be right here if you have other questions. Have a nice day!

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IntuitMariaAlma , Community Support Specialist
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