Having issues importing GoPayment to QBO. Transactions are in my Merchant account, but they will not import into QBO. Unable to connect to QBO.

GoPayments will not import into QBO. My QuickBooks Payments account is connected to QBO and I can see the GoPayments transactions in my merchant account, but when I click "Import GoPayment" in QBO, the list is blank. Please help!

Answer

Hello, WendyKelley.

Let me help provide some information about importing GoPayment transactions in QuickBooks.

Currently, there are two versions of GoPayment. The first one is the blue flavor. It's the classic version of GoPay that most merchants are using. The second one is the green flavor which is release for new merchants who are set up with QBO (non-stripe) accounts.

Transactions processed on the green flavor of GoPay do not need to be imported into QBO manually. It'll automatically download the transactions as sales receipts into QBO, while the blue flavor will show as transactions in the merchant account.

If you're using the classic version (blue flavor), you'll need to download the transactions manually. 

That should do it. As always, you can contact our Merchant Services Support if you need assistance with importing your transactions. 

Feel free to drop by again here in the Community if you have other questions about your GoPayment transactions. I'm always here to help.

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IntuitLily , Community Support Specialist
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