in multi user cannot print payroll checks if another user is logged in. gives a message that says cannot print the other user is not in the register

the first user is not in the employee files of quickbooks, but it still says cannot print---what good is multi user if two people cannot use it at the same time?

Answer

Hi, memelayton

You can still print payroll checks provided that there are no other users working in payroll. The other user might have been damaged, that’s why you’re getting an error while doing so.

To fix this, let’s refresh the user's profile by deleting and recreating it. 

Delete User:

  1. Go to Company at the top and choose Users.
  2. Click Set Up Users and Roles.
  3. Highlight the user from the list and click Delete.
  4. Choose Yes.

Recreate User:

  1. Click Company then choose Users.
  2. Select Set up Users and Roles.
  3. Click New. 

Let me know if you have any other concerns. I'll be here anytime to help you.

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IntuitMikiD , Community Support Specialist
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