Problems after installing Acct Desktop 19. Cannot close files when using older Acct Desktop, e.g., 17 or 16.

The information screen says:

The company file cannot be closed at this time because there is another application(Intuit:AFX) which is using it.  Before you can close the company file you must either close that application or instruct the application to end its session with QuickBooks.

I have to use Task Manager to kill QBW32.exe .

The other post about this problem did not provide any solution.

Answer

Thanks for reaching out to us, doug.

I appreciate you running some test to resolve the error you're getting. Let's work together to fix this.

Another recommended step to perform is repairing your QuickBooks. Before doing so, make sure to create a backup copy of your company file.

Here's how to repair QuickBooks

  1. Close your QuickBooks.
  2. Click the Start button and choose Control Panel. 
    (In Windows 8/8.1: From the Start menu, open Search and type Control Panel. From the results, select Control Panel.)
  3. Select Programs and Features. If necessary, choose Uninstall a program.
    Note: If you don't see these options, select Programs, then Program Features.
  4. Select QuickBooks in the list of programs and choose Uninstall/Change.
  5. Select Continue and Next.
  6. Select Repair then Next
  7. Make sure the Repair is completed and then choose Finish.

After repairing your QuickBooks, you need to restart your computer. This is to ensure all the changes will take effect. Then, open your QuickBooks again and make sure to download the latest QuickBooks release and the latest payroll tax table.

That's it. Let me know how these steps work or if you need further assistance. I'm always here to help you.

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IntuitHoneyLynn , Community Support Specialist
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