After the recent GST Centre Upgrade my GST/BAS does not work any more, it has got many bugs, I cannot do my tax, what do I need to do?

I have been using Quickbooks Online. The following bugs appeared right after I upgraded GST Centre using Upgrade button:

  • You can no longer view or edit GST/BAS related transactions, they just come as a blank screen
  • The calculations on the summary screen are wrong, they do not add up
  • The tax instalment amount (if entered) is not added to "Your payment amount"

These bugs are still not fixed after more than 3 months of raising a ticket with Quicken Support. I would suggest noone to upgrade until these bugs are fixed.   

Answer

Let me help you sort this out, Hadi.sozer,

I recommend using Google chrome browser since this browser is the most compatible browser for QuickBooks Online. But if you have been already using Google chrome, please try to open your account using New Incognito window. 

If new incognito works, then clearing the browser history will help fully fix this kind of problem. It will help to refresh browsers data from the server. For instructions, see KB article how to clear the temporary Internet files/cacheAlso, I recommend to use Google chrome browser since this is the most compatible browser for QuickBooks Online.

If you are still experiencing these issues after troubleshooting, please contact QuickBooks Online Customer Care through email, chat, or phone. We can help you to further check your account, and make further investigation about this issue.

Feel free to comment below if you need more help.

Was this answer helpful? Yes No
Original
IntuitAngelo , Community Support Specialist
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.