How do I change my Visa number?

I am getting the following message:

Payment failure

 

We're sorry, [removed]. We couldn't process your payment. <[endif]-->

Billing date: Nov 4, 2018
Payment method: Credit card
Credit card ending: *5708
Amount due: $650.00

Please let me know how to change my Visa number

Answer

Hello there, lbutler

I can walk you through with updating the billing information for your payroll subscription.

I appreciate you providing detailed information about the error message when trying to process your payment.

Let’s first ensure that you’re able to sign into QuickBooks Payroll Account Maintenance page login help using your Intuit user ID and password. Then, only the billing contact of the company can change the current credit card information.

If you’re the billing contact, let’s update the VISA numbers to the correct one. Here’s how:

  1. Go to the Employees menu at the top, then select My Payroll Service.
  2. Choose Account/Billing Info.
  3. Under Annual Billing Details section, click Edit link to update it.

I’ve added a screenshot below to show you the first to second steps.

You can check out the update billing information for QuickBooks Desktop Payroll subscription article for more information.

You can also update the billing information by logging into the Customer Account Management Portal Site (CAMPS) account. Here’s how:

  1. Go to https://camps.intuit.com/.
  2. From the product details, look for the Billing Information section and select Edit.
  3. Enter the updated information.
  4. Click Save and Close.

You can check out this article to learn more on how to use CAMPS account through this link: Use the Customer Account Management Portal Site (CAMPS)

That will do it,  lbutler. If you need anything else while working in QuickBooks Desktop Payroll, I'm glad to help. Cheers!

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IntuitRaymondJay , Community Support Specialist
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