How do I change my Visa number?

I am getting the following message:

Payment failure


We're sorry, [removed]. We couldn't process your payment. <[endif]-->

Billing date: Nov 4, 2018
Payment method: Credit card
Credit card ending: *5708
Amount due: $650.00

Please let me know how to change my Visa number


Hello there, lbutler

I can walk you through with updating the billing information for your payroll subscription.

I appreciate you providing detailed information about the error message when trying to process your payment.

Let’s first ensure that you’re able to sign into QuickBooks Payroll Account Maintenance page login help using your Intuit user ID and password. Then, only the billing contact of the company can change the current credit card information.

If you’re the billing contact, let’s update the VISA numbers to the correct one. Here’s how:

  1. Go to the Employees menu at the top, then select My Payroll Service.
  2. Choose Account/Billing Info.
  3. Under Annual Billing Details section, click Edit link to update it.

I’ve added a screenshot below to show you the first to second steps.

You can check out the update billing information for QuickBooks Desktop Payroll subscription article for more information.

You can also update the billing information by logging into the Customer Account Management Portal Site (CAMPS) account. Here’s how:

  1. Go to
  2. From the product details, look for the Billing Information section and select Edit.
  3. Enter the updated information.
  4. Click Save and Close.

You can check out this article to learn more on how to use CAMPS account through this link: Use the Customer Account Management Portal Site (CAMPS)

That will do it,  lbutler. If you need anything else while working in QuickBooks Desktop Payroll, I'm glad to help. Cheers!

Was this answer helpful? Yes No
Default user avatars original
IntuitRaymondJay , Community Support Specialist
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.