QuickBooks is crashing with an "Event ID error 4: Failed in loading the ConfigEngineBridge library" or "WPR: calling ABORT_CLOSE". How should we go about resolving this?

QuickBooks version 28.0.4008.0

Answer

Hello dom,

Let’s work together and resolve the errors showing on your account so you can get back to business.

What are you trying to accomplish in QuickBooks Desktop prior to encountering the error? Most unexpected behavior in the program can be resolved by updating it to its latest release.

In case the program crashes when you attempt to login, you’ll want to download the updates from the internet. Here’s how:

  1. Go to the Downloads & Updates  page.
  2. From the Select Product drop-down, choose your QuickBooks product.
  3. In the Select Version drop-down, pick the appropriate version or year.
  4. Click Search.
  5. Select Get the latest updates, then Save/Save File to download the update.
  6. When the download completes, double-click to install the update.

Then, install and run the QuickBooks Install Diagnostic tool to completely fix the error. To do so:

  1. Download the QuickBooks Install Diagnostic tool.
  2. When prompted, save the file on your Desktop.
  3. Close any open programs, then run the QBInstall tool.
  4. Restart your computer after running the tool to ensure the components are properly updated.

Once done, log back in to QuickBooks Desktop and double-check if the error still occurs. If it does, reinstall Quickbooks through a clean install process. For the detailed steps, check out this article:

Reinstall QuickBooks for Windows using clean install

These steps should help get you back up and running.

Please update me as to how things go. I’ll be around!


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IntuitVivien , Community Specialist
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