Why would an accountant's copy file (QBA) not say "accountant's copy" at the top and how can we get the changes back to the client when that option is grayed out?
We received a transfer file from the client and converted to an accountant's copy file. However, the file is acting as if it is a regular file--cannot create change file, does not say "accountant's copy" at the top, cannot convert to a regular working file--but yet still has the QBA extension. We are unable to get the changes back to the client and also cannot create a backup file to upload at the client because it says you cannot restore a backup for an accountant QB version in a regular QB version. We need to get the file to the client and I've tried everything. This is not the first time this has happened.