How do I reset my sysadmin password in POS 12? Tried password reset tool and keep getting an error message.

I'm trying to log in as sysadmin, but it keeps telling me my password is incorrect even though I know I'm using the correct one. The only thing I can think of is our company file got corrupted and support had to rebuild it for us. The sysadmin worked fine before that so I'm wondering if maybe they changed the password and didn't tell us. I've tried the password reset tool and keep getting an error message that I am not authorized to reset the password even though I've gotten the key from Intuit. Any idea why it's not working? Is there another way to reset the password? We're hiring and need to add employees to our system. Thanks!


Hello, cjthomas.

I appreciate you reaching out to us for help about resetting your SysAdmin password in QuickBooks Desktop Point of Sale (POS), so let me direct you to the right support.

It's possible that your QuickBooks Desktop POS has data damage that's why it's not recognizing your SysAdmin login credentials. Since you're still getting an error message when resetting your SysAdmin password using the password reset tool, I'd suggest contacting our Point of Sale Support Team. They have extra tools, such as screen sharing, to dive deeper into this issue. 

Here's how to reach them:

From there, one of our agents will be able to help you with resetting your password so you'll be able to log in to POS.

Let me know if you have any other concerns because I'm always here to help. Wishing you the best.

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IntuitJane , Community Support Specialist
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