How do I reset my sysadmin password in POS 12? Tried password reset tool and keep getting an error message.
I'm trying to log in as sysadmin, but it keeps telling me my password is incorrect even though I know I'm using the correct one. The only thing I can think of is our company file got corrupted and support had to rebuild it for us. The sysadmin worked fine before that so I'm wondering if maybe they changed the password and didn't tell us. I've tried the password reset tool and keep getting an error message that I am not authorized to reset the password even though I've gotten the key from Intuit. Any idea why it's not working? Is there another way to reset the password? We're hiring and need to add employees to our system. Thanks!