Issue credit card refund for canceled order?
How do I issue and apply a credit card refund to an unapplied payment?
We collect an advance deposit from our customers for work to be performed. That payment is recorded and retained an an available credit until the job is invoiced. In rare cases, we need to refund the customer deposit. If the deposit was paid by credit card, we want to issue the refund by credit card, and apply the refund against the specific deposit payment record for the customer.
If I create a credit memo/refund for the customer and save it, both the deposit payment (a positive value) and the credit memo amount (a negative value) show up in my Accounts Receivable register. However, if I try to "Use the credit to give refund" I can find no way to assign the credit amount to the specific payment by the customer. In this situation, this is critical for us.
How can I apply this credit to this specific payment?