Can you tell me why I am getting the message "merchant account could not be validated" ?

Yesterday, I began getting the message "merchant account could not be validated" when my first customer tried to use a credit card. I checked to make sure that I have good cable connections and my internet service is working fine.

Answer

Thanks for bringing this situation to my attention, gary.

Allowing you to receive and process your client’s payments is my priority. There would be a need for us to pull up your account and look into the root cause of the error you’ve received.

Since the Community is a public forum, I recommend contacting our QuickBooks Merchants team. They’ll be able to access your account on a secure environment and further assist you.

Feel free to drop a comment if you have other questions about processing payments in the Merchant Service Center. I’ll am always here to help.


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IntuitJuViel , Community Support Specialist
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