Why doen' the bulk send statements via email work on Premier multiuser?

For 2 upgrades and many updates we have been complaining that if we try to email statements in bulk the system crashes. We have tried doing all our statements many times. We were for a while able to do 5 at a time but now this also fails to work. It is very frustrating. When we contact Quickbooks help they spend half the day trying lots of things only to give up. At one point we had a specialist contact try to manage all our issues for us. This one was never resolved. Despite many promises. We think the issues began after the forced move to premier from enterprize solutions. Its very bad that this has been an issue for such a long time!

Answer

Hi Sally,

Intermittent connectivity in the network causes QuickBooks to crash when sending statements. We can fix it by repairing all QuickBooks installed on each computer. Then, reconfigure the multi-user setup. Don't worry, I'll be right here to help you all the way.

Before we repair your QuickBooks, please create a backup copy of the company file. Then, follow the steps in this article: Repair QuickBooks Desktop.

After that, let's go ahead and reconfigure the multiuser network by following these steps:

  1. From the File menu, select Utilities.
  2. Click Host Multi-User Access.
  3. Click Yes on the confirmation window.

Here's an article for details: https://community.intuit.com/articles/1770631.

Let me know if you need anything else. I'm happy to help.

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IntuitTheresa , Community Support Specialist
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