to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.” –- Richard Branson
Love this!! Such a great way to run your business. :smileyhappy: By exceeding customer expectations, we can earn their trust and build long term relationships.
SO true! I have just become an Airbnb host and one of the things I'm enjoying so much is the delight of our guests. We did a good job describing the apartment and then we had some fun adding little touches to delight - chocolates in the kitchen, La Croix in the fridge, etc. Getting lots of great feedback by surprising and delighting!
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