cannot email invoice

When Outlook is open when I click to send an invoice nothing happens.  When outlook is closed, when I click to send an invoice, QB opens outlook and the email goes through


Hello there, qbsoup2nuts,

I appreciate you for bringing your concern about sending emails in QuickBooks to my attention.

There can be some possible reason why this is happening:

  • The email preference being set incorrectly. 
  • A damaged QuickBooks installation. 
  • Domain admin was blocked. 
  • Account security settings from your email provider.

To resolve this lets first make sure your QuickBooks Desktop software is in its latest release. QuickBooks periodically provides maintenance release and product (software) updates to fix emailing concerns, add features and enhancements, and update compliance information.

Second, please check the settings in the webmail preferences:

  1. At the top menu bar, click Edit.
  2. Choose Preferences.
  3. Click Send Forms on the left panel.
  4. Under My Preferences tab, select the email account you're using.
  5. Click Edit.
  6. Mark the SSL box, or just select Default.
  7. In the Server Name field, make sure the server name matches your email provider's settings. 
  • If you see for example, change the name and click OK.

If you're getting an incorrect password error message, please follow the detailed steps in this article to resolve this: QuickBooks Will Not Accept my WebMail Password.

You can also send email using a sample company file to check if it's doing the same thing.

Here’s how:

  1. Go to the File menu and click Close Company.  
  2. In the No Company Open window, click the Open a Sample File button, and choose the sample company file you want to use.

You can then set up your email service in QuickBooks Desktop and try to send an email again.

If same issue persist, I'd recommend contacting our Desktop Support for further help.

Here’s how:

  1. Go to
  2. On the Contact Us page, make sure that your QuickBooks product is selected at the top right corner.
  3. Select a topic.
  4. Click on the Get Phone Number button.

You’re always welcome to post again in the Community, we’ll be happy to answer your concern. Have a great day!

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IntuitGlenn , Community Support Specialist
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