Why are Quickbooks Payment methods not showing on customer invoices?

All of a sudden, when I send invoices to customers through Quickbooks Online, the invoice only attaches as a static PDF, instead of the "View and Pay" button appearing in the email, allowing customers to pay online. 

The Credit Card and Bank Transfer checkboxes also do not show on my end when I am about to send the invoice to the customer. In my company settings, Payments is turned on under the "advanced" tab. 

What am I doing wrong? My account has been glitchy the last few days, as Class Tracking was also turned off on its own somehow. 

Answer

Hi there, contact.

Thank you for checking in with us regarding your concern about Quickbooks Payment methods not showing on customer invoices. Allow me to provide some helpful information on this matter.

Our Product Engineers has already been alerted about the behavior you encounter when trying to send invoices to your customers. through QuickBooks Online. The investigation is still on going and they're working diligently to look for a resolution.

To receive updates about the error, we'll need to list your account as one of the affected users. We'll let you know if this feature is up and working again. Please reach us through this link: https://community.intuit.com/articles/1145770

I'm here anytime you have questions about QuickBooks Online Payment system. Wishing you all the best.

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