Is there a known TD Business Direct bank feed issue recently.

Answer

Getting your bank transactions’ list updated is my priority, trivera.

I have verified here on my end, currently, there’s no reported or known bank feeds  issue between TD Business Direct bank and QuickBooks Online.

Here are the instances you’re unable to connect your bank with QuickBooks Online:

  • They may have implemented changes to their service offerings, Web Connect or Direct Connect.
  • An update on your bank’s information such as  the name (bank merger), account number and login credentials require you to refresh it in QuickBooks.
  • You may have an Inactive Bank Account enabled for Online Banking in QuickBooks.
  • There may be an ongoing maintenance on your bank’s website.

In the meantime, let’s apply the following troubleshooting steps to ensure your bank transactions are up-to-date:

  1. Log in to your bank’s website outside QuickBooks.
  2. Review your posted transactions and check for any connectivity error notifications.
  3. Once complete, log in to your QuickBooks Online account.
  4. Let’s perform a manual update on your connected bank account.

Here’s how:

  1. Go to Banking.
  2. Choose the account from the Bank and Credit Cards drop-down menu.
  3. Click the Update button.

This process will restore the bank connection and will trigger updates to your bank transactions.

Alternately, login to your bank’s website and download a copy of your impacted transactions and upload them to QuickBooks Online via the WebConnect feature.

You may check out these articles for references:

If the error persists, I recommend contacting our Customer Care Team. An agent will further check the root cause of this issue in a secured environment and via remote access. 

Keep me posted on how things works on your end. I am always here to help make sure your bank transactions are updated.

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IntuitJuViel , Community Support Specialist
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