got new bluetooth card reader?, this is awful, won't stay connected between sales, any fix for this? Ready to stop gopayment if this is going to be this time consuming!


Hello, maryhairdesign.

Thank you for bringing this to our attention. I can help you fix your bluetooth card reader connection. 

First, please try to check if you have the latest mobile app version. You may download the updates from Google Play Store or Apple App Store

For Apple devices

  1. Go to your Settings, then General.
  2. Click on Software Update.

For Android devices

  1. Go to your Settings, then About device.
  2. Click on Update, then Check for Updates.
  3. Choose Install.

Then, make sure that your device meet the minimum system requirements

You can check this article for more information:

That'll surely resolve the error you've encountered. Let me know how it goes after performing the steps mentioned above. I'm always here if you need further help. Have a wonderful day.

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