I'm using QBSE and the iPhone app has stopped tracking my mileage. I've checked the settings and they are correct based on the QB website troubleshooter. What now?

I have the most up to date app for the iPhone.  It looks like the app stopped tracking miles on sept 11th.  so it's been a month.  What can I do to re-establish the auto tracking?

Answer

I appreciate you checking in your settings to see if everything is in order, jeffcohen123.

Let's try uninstalling and reinstalling the app to get the mileage tracker working.

Note: If you have uncategorized trips, make sure to categorize them first on the web browser to avoid deleted trips.

Here's how to uninstall app for iOS device:

  1. Tap and hold the offending app’s icon on your home screen until all your iPhone’s app icons begin to jiggle.
  2. Then, you can tap the small “x” on the upper corner of the app.
  3. You’ll then be prompted with an option to delete the app and its data.

Here’s how to reinstall app:

  1. Open App Store.
  2. Choose Updates followed by going to the Purchased section at the bottom of the screen.
  3. Tap on the Not on This iPhone.
  4. Find the deleted app in the list.
  5. Tap the cloud arrow icon to redownload the app.
  6. Enter Apple ID password when requested.

Let’s try to take a few trips to test if mileage is working after reinstalling it.

Let me know if there's anything else I can help you with.

Was this answer helpful? Yes No
Original
IntuitMaryL , Community Support Specialist
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.