Time and purchase subtotals on custom invoice

We are having problems with our custom imported invoice template having strange subtotals for labour and materials in the middle of the activity section.

Does anyone have any suggestions what might be going on, or how we can remove the automatic subtotals in the body of the invoice?

On the custom invoice (created as a Word .doc) we are just using the tag <ItemDescription> to fill the body of the invoice with the item details. To keep it simple, all line items should be GST (tax) inclusive. The tax & grand total amounts at the bottom are fine.

As this was an insurance job (ie same customer gets invoiced for multiple individual jobs at different sites) we are using sub-customer cards with shipping address as the site and "bill with parent"

The attached invoice shows total labour from timesheets (payroll) including gst as a line item, then a subtotal of all labour gst exclusive. In this case (and often on our quoted jobs) we did not need multiple labour lines, or an hourly breakup.

Then in the next section all purchases and subcontractors are listed with gst inclusive on each line, then a gst exclusive subtotal for that section.

When I preview the invoice as a blank one in the Cog -> Custom form styles it only shows 2 lines under Activity: Description of the product (with gst ex amount) & Description of the service (with another gst ex amount).

Not sure if it makes a difference, but as we are sending info to an external budgeting program, all purchases and times are marked as "billable" when entered.

Also, for some random reason this invoice has listed the parent customer with the labour subtotal and the sub-customer with the purchases subtotal? But I don't think it has in the past on other invoices.

Thanks for any help.



Hello ian,

If your transaction has tax code the subtotal will show on the invoice. At the moment we’re unable to remove the subtotal on the invoice in QuickBooks Online (QBO).  

I’d be great to be able to remove subtotal on the invoice. I recommend you submit a feedback to let our Product Development team know about this. You can send your feedback within your QBO company file by clicking on the Gear icon and selecting Feedback.

Also, I suggest you to contact our customer support team for them to check your invoice and a possible workaround. 

Feel free to comment below if you have questions. I'll be around to help you.

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IntuitSheila , Community Support Specialist
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