Email addresses of some customers are not auto populating in invoices

I am creating invoices using quickbooks online API and I have already created customer over quickbooks online with their email addresses. But email address of some of the customers are not auto populating in invoices so when I click on send invoice then I have to manually enter the same email address that is in our system and it works fine.

In past when I was using quickbooks desktop there is no issue like these.


1 person found this helpful

We’ve sent this over to our engineers, so they can create a fix as soon as possible, psm1963.

At this time, their main priority is to investigate it's cause so they can come up with a solution.

For the meantime, you can manually enter the email address manually when you send the invoices. 

I'd also recommend that you get in touch with our Customer Care Team, so we can add you on our notification list. With this, we'll be able to notify you once the issue has been resolved.

Let me know if you need anything else. Have a good one!

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IntuitKristyS , Community Support Specialist
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