I'm getting Error 169 with one two of the checking accounts and they won't connect. I've waited more than 48 hrs. but the problem doesn't fix itself.

The Error 169 is happening on two credit card accounts. This is a Quickbooks Online Account.

Answer

Hi there, Ronald,

Let me share an update about the issue you're getting with your Bank Feeds.

We received a communication from our Support Team that the Error 169 is an ongoing issue in QuickBooks Online. They are currently investigating the cause of this bank connection problem.

While they are still working on the resolution, I would recommend contacting our QuickBooks Online Care Team QuickBooks Online Care Team. They'll add you to the list of affected users to receive live updates about the issue.

In the meantime, you can manually bring in transactions by following the steps listed below:

  1. Log in to your bank website and select the date range of transactions you want.
  2. Select an approved file type to convert transaction data to.
  3. Save the transaction file to your computer.
  4. Login to qbo.intuit.com.
  5. Go the Banking tab and choose Upload.
  6. Under 'Browse' select your transaction file.
I appreciate your patience. Please feel free to let me know if you need further assistance, Ronald.

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IntuitJenelyn , Community Support Specialist
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