I'm getting Error 169 with one two of the checking accounts and they won't connect. I've waited more than 48 hrs. but the problem doesn't fix itself.

The Error 169 is happening on two credit card accounts. This is a Quickbooks Online Account.


Hi there, Ronald,

Let me share an update about the issue you're getting with your Bank Feeds.

We received a communication from our Support Team that the Error 169 is an ongoing issue in QuickBooks Online. They are currently investigating the cause of this bank connection problem.

While they are still working on the resolution, I would recommend contacting our QuickBooks Online Care Team QuickBooks Online Care Team. They'll add you to the list of affected users to receive live updates about the issue.

In the meantime, you can manually bring in transactions by following the steps listed below:

  1. Log in to your bank website and select the date range of transactions you want.
  2. Select an approved file type to convert transaction data to.
  3. Save the transaction file to your computer.
  4. Login to qbo.intuit.com.
  5. Go the Banking tab and choose Upload.
  6. Under 'Browse' select your transaction file.
I appreciate your patience. Please feel free to let me know if you need further assistance, Ronald.

Was this answer helpful? Yes No
IntuitJenelyn , Community Support Specialist
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.