A few of my users are having issues with Multi User Mode VS Single User how can we keep the software in one or the other?

Answer

Hi jakeh,

I can help you maintain, either the Multi User or Single User mode for your users.

You'll need to check and verify that the setup of your Multi-User Environment is correct. Here's an article that'll help you check this setup:

Set up multi-user or network for QuickBooks Desktop

If your users still can't maintain either one of the modes, I'd highly recommend you reach out to our Technical Support Team. Here's how you can reach them:

  1. Go to this link https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Desktop.
  3. Choose Enterprise.
  4. Click Fix an Error.
  5. In the Here's how to connect with a QuickBooks expert section, click Get Phone number.

Keep in touch if there's anything else I can help you with. Have a good one!

Was this answer helpful? Yes No
Original
IntuitAldrin , Community Support Specialist
QBSE Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.