How do I close crash catcher after upgrading?

I upgraded from Mac 2016 to Mac 2019. crash catcher was open when I upgraded and I could not close the crash catcher. upgrade went fine and new version works fine and update this morning fixed Mohave payment problem. But cannot close the crash catcher. It will not force close. Anyone have any ideas what I can do to fix this?

Answer

Welcome to the Intuit Community, scott.

I'm here to make sure you'll be able to get rid of the Crash catcher prompt.

Since you're unable to get rid of the prompt through force closing, we'll need to restart your computer. This will allow the Mac system to refresh the newly upgraded QuickBooks app.

If the problem continues, please give us a call. Our Phone Support Team will be able to further assist you with this issue. Please reach them through these steps:

  1. Go to: https://help.quickbooks.intuit.com/en_us/contact.
  2. Click QuickBooks Mac Desktop.
  3. Select a topic.
  4. Scroll-down and click the Get Phone Number button.

If you need more help concerning the Crash catcher error, feel free to leave a comment below. I'll be here to help.

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IntuitAlcaeus , Community Support Specialist
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