my online backup keeps failing


Welcome to the QuickBooks Community, glenda.adcock.

I'm here to make sure you'll be able to perform an online backup in QuickBooks Desktop.

Let's run the IDP Diagnostic tool to identify the cause of the backup problem.

Here's how:

  1. Right-click the IDP green padlock icon in the Windows System Tray.
  2. Press and hold the Ctrl+F2 keys.
  3. Select Run Diagnostics.

If the backup still fails, you can proceed with the other solutions shown in the article below:

Intuit Data Protect Backup Failed Firewall or connection issue

If you need more help concerning the backup, please let me know. Wishing you all the best.

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IntuitAlcaeus , Community Support Specialist
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